Use Free Trial
When you create a PhoenixAI cloud account, you can try some PhoenixAI services free of charge with certain usage limits. This topic outlines the rules, limits, and notifications involved in the timeline of a free trial, and how to apply for a free trial extension.
NOTE
All the time-related information hereinafter refers to Coordinated Universal Time (UTC).
Free trial timeline
PhoenixAI offers a 30-day free trial for each account following your initial sign-up date to it.
Before free trial
When you create an account and log in for the first time, a pop-up message informs you about the start of your free trial period.
During free trial
During the 30 days of the free trial, you can access the PhoenixAI platform and use all display features and limited interactive features.
While the usage within your account is continuously measured in PhoenixAI Cloud Units (CCUs) during the free trial, the billing of the account is set permanently to $0. You will not be charged throughout the free trial.
On Day 27, an email is sent to you and all members with the View billing privilege, stating that the free trial will expire in three days if no credit card has been added to the account or you have not applied for a free trial extension from our sales team at cloud-support@celerdata.com.
On Day 30, a second email is sent to you and all members with the View billing privilege to state that the free trial will expire and how your clusters will be handled after expiration.
Free trial expiration
Your free trial terminates at 23:59:59 UTC on the expiration date, which is 30 days after your initial sign-up date. When your free trial expires, all the clusters created within your account are suspended, and all members within your account are automatically logged out.
After free trial expiration
After the free trial expires, you can still re-log in to your account. However, most features of the PhoenixAI platform are disabled to you, and you only have limited access to PhoenixAI. Additionally, the usage of your account is reset to 0 CCU. Upon login, a pop-up message informs you the free trial has ended and redirects you to the page where you can update your credit card information.
You can update the payment settings for the account after the free trial expires. PhoenixAI will keep the Free Developer Tier cluster you created during the free trial. Other operations, such as inviting members, are disabled.
Apply for a free trial extension
If you want to extend your free trial, please contact our sales team at cloud-support@celerdata.com.
Extensions can be granted regardless of whether a credit card has been added, and no charges will be incurred before the end of the extended free trial.